To protect your organization, it is crucial to have an effective strategy in place from the moment you hear a complaint, concern, or when misconduct occurs. Investigating complaints, misconduct, etc. is the right thing to do to protect your company from expensive litigation. It also shows good faith efforts to ensure your decision to terminate or to not terminate was based on a thorough review of pertinent information.
When an informal or formal complaint is made, the employer should take immediate steps to stop the alleged conflict, protect those individuals involved and begin investigations. Under many laws (Title VII, ADA, ADEA, OSHA, Sarbanes-Oxley, state and local nondiscrimination laws, etc.) employers are legally obligated to investigate complaints (harassment, discrimination, retaliation, safety and ethical) in a timely manner. In addition, any appropriate corrective action is required to be taken by the employer to ensure illegal actions/behaviors cease immediately.
Workplace litigation is at record high levels. The average lawsuit settlement is $165,000 and if the case goes to a jury, the cost can soar to over $1,000,000. Failing to appropriately investigate and document complaints is one of the top reasons businesses lose money in litigation and settlement awards
This webinar will assist in ensuring employers investigate complaints and issues appropriately to protect their assets as well as avoid spend valuable time dealing with unnecessary litigation.
Areas to be Covered:
The importance of an investigation
When to conduct an investigation
Consequences of not conducting an investigation
Determining who should conduct the investigation
Characteristics of an effective investigation
What to do when you receive a complaint or concern
Confidentiality and Retaliation
How to plan the investigation
How to prepare interview questions
Effective interview techniques
How to document information
Determining the results of the investigation
Preparing report of investigation results
Concluding recommendations and action plans
Who will Benefit: