Civility in the Workplace: Respectful Habits Lead to Greater Productivity

This product is currently out of stock and unavailable.

Description:

Employees working side-by-side need to learn how to respect each other so that they can work as a team. Unreturned email, unfulfilled promises, late arrivals at meetings, distracted listening all hurt workplace productivity and make work an awful place to be.

In this program, Judi teaches your employees and managers the top ten guidelines for workplace civility. They learn how to evaluate their words and actions using a variety of time-tested verbal and nonverbal communication tools. The program is based on the idea that civility, like all good communication practices, is a skill that can be taught, reinforced, and rewarded. Judi applies the principles of civility in all the activities on the job: interaction in meetings, in the lunchroom, at the copier, on the telephone, at our desks, everywhere employees come in contact with one another. The results are a safer, more productive workplace.

This is a must-attend webinar to learn and develop a civility plan based on communication skills and practices that can be implemented in the workplace without introducing subjective judgments

Areas to be Covered:

Look at civility as a communication skill that can be taught
Find the common elements that universally distinguish “civility” from “incivility”
Define 10 Civility Skills & how to apply them in the workplace
Pinpoint the role of managers in creating & sustaining civility in the workplace
Understand the cost of incivility in terms of lost productivity and staff attrition
Learn how technology has impacted civility
Diagnose how & why civility breaks down
Choose the most respectful communication practices
Understand the negative consequences of gossip & develop ways to eliminate it
Develop a positive communication climate to enhance productivity
Use appropriate email, telephone, shared space and meeting etiquette

Who will Benefit:

Managers
Supervisors
Leaders
Human Resource Professionals
Shift Leaders
Customer Service Professionals
Executive Directors
Office Managers
Volunteer Coordinators

Judi Clements

Judi Clements, President of Judi Clements Training & Development, in Clifton Park, NY, is a veteran training professional who offers training, coaching and keynotes in the areas of management, communication, wellness, and customer service. Judi is a frequently sought after conference speaker who offers cutting edge programs, with a “laugh-while-you-learn” approach. Judi uses social learning activities that give hands-on practice combining learning with job relevancy & fun. She is a NYS certified teacher, trained mediator, and qualified Myers Briggs ® Personality Type facilitator. She is a past recipient of the American Society of Training & Development’s “Corporate Trainer of the Year” award and the Girl Scouts’ “Outstanding Community Leader” award.

This product is currently out of stock and unavailable.

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  • Login Information with Password to join the session, 24 hours prior to the webinar
  • Presentation Handout in .pdf format
  • Presentation from the Speaker
  • Feedback form
  • Certificate of Attendance
  • Recording access Information with Password to view the webinar, will be sent 24 hours after the completion of the Live webinar.
  • Presentation Handout in .pdf format
  • Certificate of Attendance