Effective Conflict Management – How and When to Use 5 Key Strategies


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Conflict is a natural part of every job and every relationship of significance. It’s a fact that conflict is inevitable in the workplace. It’s also true that conflict isn’t an inherently negative thing. Conflict in and of itself is neither good nor bad. What matters is how conflict is handled – and conflict that is properly handled can strengthen workplace relationships. Effective leaders, managers and HR professionals must be adept at managing conflict.The first step in being able to manage conflict effectively lies with recognizing what approach to take in the various types of situations that tend to arise in the workplace.

Why You Should Attend:

Learning how to become adept at managing conflict can have a powerful impact on your professional effectiveness regardless of the position you are in or your career level. Conflict management skills are essential for managers, supervisors, leaders, HR professionals, project managers, and other employees at all levels.

Attend our Effective Conflict Management: How and When to Use 5 Key Strategies webinar and master the most widely recognized and utilized strategies necessary for effective conflict management. Learn how to recognize when to use a particular strategy and how to apply it effectively. Get practical suggestions you can apply in real-world workplace situations to improve the way you deal with conflict.

Areas Covered in the Session :

  • Recognize the potentially constructive and destructive nature of conflict
  • 5 key approaches for managing conflict effectively
  • Situations in which each strategy is (and is not) appropriate
  • Benefits and costs of each conflict management technique
  • Choosing the best approach to conflict management
  • Keys to handling conflict assertively
  • Guidelines for delivering messages in conflict situations

Who Should Attend:

  • Managers
  • Supervisors
  • Team leaders
  • Business owners
  • HR professionals
  • Project Managers
  • Administrative professionals
  • Talent management professionals
  • Talent development professionals
  • Learning & development professionals
  • Organizational Development Professionals
  • Organizational Excellence Professionals
  • Employees at all levels across all industries

HR2116

Randall Olson

Randall Olson is a founding partner of MTI Business Solutions, where he works as a professional trainer and consultant specializing in management, leadership, team building, communication and sales training, as well as services related to Everything DiSC, Five Behaviors of a Cohesive Team, employee communication and more.
Randall has more than 25 years of experience in adult, corporate and continuing education. His background encompasses all aspects of training, including design, development, and delivery. He has an in-depth knowledge of personality profiling in regards to employee, management, and leadership personality interactions. He is an Everything DiSC certified trainer.
He is a veteran of the United States Air Force and volunteers training services to the Baldwin Veterans Court System. He is a member of the Association for Talent Development (ATD), the Alabama Restaurant Association and the Mobile Area Chamber of Commerce.

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  • Presentation from the Speaker
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  • Presentation Handout in .pdf format
  • Certificate of Attendance