Handling Difficult Conversations with Employees

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Description:

Today’s workplace carries more challenges than ever before. Managers are called upon to deal with a diverse workforce with diverse challenges. Often communication can break down when managers have to deliver tough news about substandard performance, workplace change, team conflict, or any number of other problems. Many employees enter the workplace with anger management, substance abuse, mental health, and personal issues that overflow into the workplace.

In this program, Judi Clements gives you some valuable guidelines for handling difficult interactions with employees, co-workers, and others. You’ll learn some effective ways to facilitate dialogue with your employees in a way that lets you maintain control while bringing out the best in each of them.

Areas to be Covered:

Goals to achieve in difficult employee conversations
Causes of communication breakdown
How to deal with defensiveness
Ways to stay in control of the conversation
How to set a positive communication climate
How to utilize Active Listening
How to read verbal and nonverbal behavior
How to stay safe and avoid potential volatility
Tips for specific HR encounters including: employee conflict, counseling, harassment, & termination

Who will Benefit:

Senior HR Professionals
HR Analysts
HR Managers & Directors
HR Personnel
Employee Relations Professionals
Directors
Vice Presidents
Managers
Shift Leaders
and All Employees

Judi Clements

Judi Clements, President of Judi Clements Training & Development, in Clifton Park, NY, is a veteran training professional who offers training, coaching and keynotes in the areas of management, communication, wellness, and customer service. Judi is a frequently sought after conference speaker who offers cutting edge programs, with a “laugh-while-you-learn” approach. Judi uses social learning activities that give hands-on practice combining learning with job relevancy & fun. She is a NYS certified teacher, trained mediator, and qualified Myers Briggs ® Personality Type facilitator. She is a past recipient of the American Society of Training & Development’s “Corporate Trainer of the Year” award and the Girl Scouts’ “Outstanding Community Leader” award.

This product is currently out of stock and unavailable.

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  • Login Information with Password to join the session, 24 hours prior to the webinar
  • Presentation Handout in .pdf format
  • Presentation from the Speaker
  • Feedback form
  • Certificate of Attendance
  • Recording access Information with Password to view the webinar, will be sent 24 hours after the completion of the Live webinar.
  • Presentation Handout in .pdf format
  • Certificate of Attendance