Customer service success must start from the inside. An organization must exhibit exceptional internal customer service in order to truly provide exceptional service to their external customers – this is true regardless of industry or company size.
Learn how developing a customer service orientation within your organization can give you a competitive edge in today’s competitive business environment and what you can do to make progress toward cultivating a culture defined by exceptional internal customer service.
Areas Covered in the Session :
Defining/expanding definition of customers to include internal and external
Clarifying internal customer relationships/determining what’s involved
Internal customer service check-up: questions to ask to determine how well are you doing when it comes to meeting the needs of internal customers
6 keys to internal customer service success
How to be a good internal customer
How to be a good internal service provider
What it takes to provide excellent internal customer service – put your new knowledge to work!
Who Will Benefit:
Professionals at all levels