Promoting a Positive Work Environment Through Internal Customer Service

Customer service success must start from the inside. An organization must exhibit exceptional internal customer service in order to truly provide exceptional service to their external customers – this is true regardless of industry or company size.

Learn how developing a customer service orientation within your organization can give you a competitive edge in today’s competitive business environment and what you can do to make progress toward cultivating a culture defined by exceptional internal customer service.

Areas Covered in the Session :
Defining/expanding definition of customers to include internal and external
Clarifying internal customer relationships/determining what’s involved
Internal customer service check-up: questions to ask to determine how well are you doing when it comes to meeting the needs of internal customers
6 keys to internal customer service success
How to be a good internal customer
How to be a good internal service provider
What it takes to provide excellent internal customer service – put your new knowledge to work!

Who Will Benefit:
HR Professionals
Team leaders
Business Owners
Professionals at all levels

Mary Gormandy White

Mary Gormandy White, M.A., SPHR, SHRM-SCP is a founding partner of MTI Business Solutions/Mobile Technical Institute. As the firm’s Director of Corporate Training & Consulting Services, Mary teaches a variety of HR, Management, Leadership, Communication and Customer Service corporate training classes, seminars and workshops throughout the U.S. She also provides expert human resource management consulting services to clients across the country in a variety of industries and is a frequent speaker at conference and association meetings.

Mary has more than 20 years of professional experience working with adult learners in corporate, career college and higher education settings, as well as significant experience in operations and human resource management. She has an extensive background in all aspects of training and instructional design and has in-depth knowledge of personality assessments in regards to employee, management, and leadership styles with specific expertise related to Everything DiSC.

She holds graduate and undergraduate degrees in Communication and has completed extensive post-graduate coursework in Instructional Design & Development and is a certified Everything DiSC trainer.

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  • Login Information with Password to join the session, 24 hours prior to the webinar
  • Presentation Handout in .pdf format
  • Presentation from the Speaker
  • Feedback form
  • Certificate of Attendance
  • Recording access Information with Password to view the webinar, will be sent 24 hours after the completion of the Live webinar.
  • Presentation Handout in .pdf format
  • Certificate of Attendance