Step-by-Step Internal Investigations Best Practices

A properly conducted internal investigation can get to the facts behind employee complaints and other potentially problematic workplace situations, revealing what occurred and help guide actions to prevent or correct problems. Every organization needs to be prepared to effectively conduct internal investigations in response to some types of employee complaints and other situations that may require an investigation. Don’t make the mistake of increasing liability by not being prepared to investigate promptly when the need arises!

Those who conduct internal investigations on behalf of their organizations must be aware of the importance of following through with conducting, timely, effective and compliant internal investigations when warranted, as well as the best practices for conducting those investigations. This includes recognizing when the need to investigate arises, as well as how to gather evidence, interview witnesses, and otherwise structure an internal investigation and report the results.

The best time to make sure you’re prepared to conduct an internal investigation is before the need to investigate arises.This informative webinar is designed to provide attendees with practical, step-by-step suggestions for planning and conducting effective internal workplace investigations.

Areas Covered in the Session :

  • The role of internal investigations in employment compliance
  • Strategies for planning and conducting internal investigations
  • Interview tips for internal investigations – complainant, witnesses and accused
  • Conducting an intake interview
  • Determining if a full investigation is required
  • Considering remedial measures
  • Determining who should conduct the investigation
  • Creating an investigation action plan
  • Formulating interview questions
  • Conducting witness interviews
  • Interview with the accused
  • Analyzing the evidence when the interviews are finished
  • Preparing internal investigation reports
  • Determining course of action in conjunction with leadership
  • Closing out the case with the complaining party and the accused
  • Tips for avoiding retaliation accusations/claims

Who Should Attend:

  • Managers
  • Supervisors
  • Team Leaders
  • Human resource management professionals
  • Risk management professionals
  • Business owners
  • Executives
  • Everyone who has Supervisory or Risk Management responsibilities


Mary Gormandy White

Mary Gormandy White, M.A., SPHR, SHRM-SCP is a founding partner of MTI Business Solutions/Mobile Technical Institute. As the firm’s Director of Corporate Training & Consulting Services, Mary teaches a variety of HR, Management, Leadership, Communication and Customer Service corporate training classes, seminars and workshops throughout the U.S. She also provides expert human resource management consulting services to clients across the country in a variety of industries and is a frequent speaker at conference and association meetings.

Mary has more than 20 years of professional experience working with adult learners in corporate, career college and higher education settings, as well as significant experience in operations and human resource management. She has an extensive background in all aspects of training and instructional design and has in-depth knowledge of personality assessments in regards to employee, management, and leadership styles with specific expertise related to Everything DiSC.

She holds graduate and undergraduate degrees in Communication and has completed extensive post-graduate coursework in Instructional Design & Development and is a certified Everything DiSC trainer.

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  • Login Information with Password to join the session, 24 hours prior to the webinar
  • Presentation Handout in .pdf format
  • Presentation from the Speaker
  • Feedback form
  • Certificate of Attendance
  • Recording access Information with Password to view the webinar, will be sent 24 hours after the completion of the Live webinar.
  • Presentation Handout in .pdf format
  • Certificate of Attendance